Complaints and Passenger Protection In accordance with Regulation (EU) No. 181/2011 and ART Resolution No. 28/2021, Mirante Turismo srl and Mirantetur srl are committed to providing a transportation service that respects travelers’ rights and ensures transparency in the resolution of service disruptions. How to File a Complaint If you experienced a service disruption during your trip, you can submit a formal complaint using our dedicated form. The procedure is simple and designed to provide you with a prompt response. The company provides the following channels for submitting complaints: On-board form: Request the appropriate form from the driver to fill out and return immediately Email (regular email or certified email) Send a message as follows: MIRANTE TURISMO SRL at the email address: [email protected] or certified email [email protected] MIRANTETUR SRL at the email address: [email protected] or certified email (PEC) [email protected] At the headquarters located at Via Calata Capodichino, 108, 80141 Naples, where designated staff will record the report and issue a receipt. Registered Mail: By sending the complaint to Mirante Turismo SRL or Mirantetur SRL at Via Calata Capodichino, 108, 80141 Naples The form can be downloaded by clicking here Website: By filling out the form provided below
